At Skylil, we strive to provide you with the best experience and support for our restaurant management software. We understand that circumstances may arise where you need to request a refund or cancel your purchase. Below is our policy regarding refunds and cancellations:
Refund Policy:
30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all purchases of Skylil Restaurant Management Software. If you are not satisfied with our software for any reason within the first 30 days of your purchase, you may request a full refund.
Refund Eligibility: To be eligible for a refund, your request must be made within 30 days of the original purchase date. Refunds will only be issued to the original payment method used for the purchase.
Refund Process: To request a refund, please contact our customer support team at support@skylil.com with your purchase details and reason for the refund. Our team will review your request and process your refund as soon as possible.
Refund Exceptions: We reserve the right to refuse a refund if we believe the request is fraudulent, abusive, or in violation of our Terms of Service.
Cancellation Policy:
Cancellation of Subscription: If you have subscribed to our software on a monthly or yearly basis and wish to cancel your subscription, you may do so at any time. Your subscription will remain active until the end of the current billing cycle, and you will not be charged for subsequent billing periods.Cancellation Process: To sign out, go to your profile and select "Subscriber." Chance your subscription by flattening the given prompts. Then, you can talk to our customer support or ask them for advice on canceling your subscription.
No Partial Refunds for Subscription Cancellations: In advising that we do not refund the unused portions of your subscription period once you have canceled, we believe it will be fair to us. You have the software up until the close of the current billing time cycle. Confirmation of Cancellation: Once your subscription cancellation is confirmed, you will get an email from Skylil, which will notify you of the confirmation and outline the details of any other steps required, if any. We are available at our email at support@skylil.com if you have any further inquiries or need any help with the process of refund and cancellation here. Our team is devoted to helping to make your experience with our Skylil Restaurant Management Software successful. Note: Skylil holds that the platform could perform any changes to this Cancellation and Refund policy at any time without notice. We will deploy any modifications by sharing them on our website.